SHIPPING/ RETURNS

What is your return policy?

  • If the item is defective, we will accept an exchange within 3 days of the delivery date. Please email support@watergangmerch.com for exchanges and include “Exchange” and your order number in the subject line. Otherwise *ALL Sales Are Final*

 

Do you ship worldwide?

  • YES, we are pleased to say that worldwide shipping is available.

 

Where is your company located?

  • Water Gang Merchandise is manufactured/ distributed out of California.

 

How long will it take to receive my order?

TO ESTIMATED ARRIVAL DATES
USA  4-7 business days
Canada  8-12 business days
International  10-14 business days

Please note: Quality and manufacturing does take time! These shipping time frames are guided estimations and are NOT guarantees. Please do not contact us asking where-abouts of your package if the above business days have not passed since you placed your order.

 

Will I receive a tracking number?

  • Yes of course! All orders include tracking after the order is processed (1-4 days). Email: support@watergangmerch.com if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.

 

Where can I track my order?

  • Orders are trackable through our website. Click on the menu icon, then click on the tracking tab. 

 

Will you email me when my order is shipped out?

  • You will get a confirmation email after you have placed your order, and another when your order is dispatched. If you do not get any emails, please double check you entered the correct email address.

 

I ordered multiple items, will everything arrive together?

  • Most likely not. Our products are made-to-order, and some items can take longer to make than others after your order is placed. Because of this, we ship out each item as soon as it is complete rather than waiting for any other item(s) to be ready. This saves a lot of space in our facility by not having idle packages waiting to be shipped and ensures the most efficient delivery possible for each order.